How To Reach Our Concierge

Our client service is structured around a personal concierge model. Each enquiry is assigned to a charter specialist who possesses intimate knowledge of Bali’s waters, our fleet, and the nuances of delivering a flawless luxury experience. They are not sales agents; they are seasoned travel designers dedicated to understanding and executing your specific desires. Bali tourism portal

The most effective way to begin is by sending an initial enquiry via WhatsApp or email. To help us prepare a thoughtful preliminary proposal, we encourage you to share key details. These might include your preferred dates, the number of guests in your party, your primary interests—such as snorkelling, celebrating a milestone, or simply relaxing in a secluded bay—and any specific vessel you may have in mind. This information allows us to move beyond generic packages and begin crafting a truly personal journey. Subak (UNESCO heritage)

Every detail, from dietary preferences for our gourmet catering to planning a surprise proposal against the backdrop of a Nusa Lembongan sunset, is within our purview. Your initial message opens a direct line to a specialist who will guide you through every possibility for your private Bali luxury boat charter.

Response Time & Process

We are committed to a timely and thorough response, respecting the importance of your planning schedule. Upon receiving your enquiry, you can expect a personal acknowledgement from our concierge team within 12 business hours. Our process is designed to be as seamless and transparent as the waters you will soon be navigating.

The journey from enquiry to embarkation follows a clear and consultative path. It begins with an initial consultation, where your assigned concierge will review your request and may ask for further clarification to perfectly capture your vision. Following this, they will prepare a detailed, bespoke proposal, including a curated itinerary, vessel options, and transparent pricing. This is a foundational draft, not a final offer.

We then enter a refinement phase, an open dialogue where we adjust the itinerary, menu, and activities until the plan is perfect. Once you are completely satisfied, we proceed to confirmation and secure your booking. This meticulous, multi-step process ensures that every aspect of your Bali luxury boat experience is considered and flawlessly arranged before you ever step aboard.

Languages We Operate In

Clear, precise communication is the cornerstone of exceptional service and uncompromising safety. Our entire client-facing concierge team is fully fluent in English, with a proficiency that ensures every detail of your request is understood and every question is answered with clarity. Our operational and vessel crews are led by English-speaking captains and senior staff to ensure seamless communication while on board.

As an Indonesian-based company, our entire team is also fluent in Bahasa Indonesia. This dual-language capability is critical for our operations, allowing us to coordinate flawlessly with local partners, port authorities, and suppliers across the archipelago. This linguistic integration ensures that all logistical aspects, from securing the best moorings to sourcing the freshest local ingredients, are handled efficiently and authentically.

Office Hours & Time Zones

Our administrative office in Bali operates on Central Indonesia Time (WITA), which is GMT+8. Our standard office hours are from 9:00 AM to 6:00 PM, Monday through Saturday. During these hours, our full concierge team is available for detailed consultations, itinerary planning, and booking confirmations.

We serve a global clientele, and we understand that your planning may take place in a different time zone. For this reason, our communication channels are monitored beyond standard office hours to acknowledge new enquiries and address urgent matters. While detailed proposal crafting occurs during our core business day, you can be assured that your initial contact will be received and registered promptly, regardless of when you send it.

Visiting Bali Waters — Logistics

The true luxury of a private charter lies in the seamless handling of all logistics. Our expertise extends from the moment you leave your villa to the moment you return. We manage every detail, including private air-conditioned land transfers, port access, national park fees, and onboard provisions, ensuring your only focus is the experience itself.

Departure Points: Sanur & Serangan

Your voyage will typically begin from one of two primary harbours in South Bali. Serangan Harbour, a modern facility on a reclaimed island, is our preferred port for larger catamarans and motor yachts, offering deep-water access and comprehensive facilities. Alternatively, the classic beachfront of Sanur provides a more traditional departure point, often used for our high-powered speedboats heading directly across the strait. The choice of harbour is a logistical decision based on your chosen vessel and itinerary, which we manage entirely.

The Nusa Islands: Lembongan, Ceningan & Penida

A journey to the Nusa Islands involves crossing the Badung Strait, a passage that transitions you from Bali’s shores to a world of dramatic limestone cliffs and turquoise waters. We navigate to iconic sites like Manta Point off Nusa Penida for memorable snorkelling encounters, the serene, protected waters of Crystal Bay, and the vibrant coral gardens off Nusa Lembongan. We know the best times to visit each spot to avoid the crowds, securing quiet anchorages for your private enjoyment.

The Northwest Frontier: Menjangan Island

For the discerning traveller seeking a more remote and pristine marine environment, we recommend a charter to Menjangan Island. Located within the protected Bali Barat National Park, this requires a longer journey, often starting from a northern port. The reward is unparalleled visibility, world-class wall diving, and snorkelling amongst vast, healthy coral reefs teeming with life. This is a full-day expedition that showcases a side of Bali’s marine biodiversity that few visitors ever witness, and our team handles all park permits and logistical coordination for this exclusive trip.

Frequently Asked Questions

What is included in the charter price?

Our charter fees are typically all-inclusive for a day trip. This covers the private use of the vessel, a professional captain and crew, fuel for the agreed itinerary, high-quality snorkel equipment, stand-up paddleboards or kayaks, towels, and a gourmet selection of snacks, soft drinks, and mineral water. Lunch menus and alcoholic beverages are curated based on your preferences and are detailed in your bespoke proposal. All port fees and local permits are also included for your convenience.

Can we customise the menu and drinks?

Absolutely. Bespoke catering is a signature of the Bali Luxury Boat experience. Upon booking, we consult with you on dietary requirements, allergies, and preferences. Whether you desire a fresh seafood barbecue, gourmet canapés, vegetarian platters, or a specific brand of champagne, our culinary team will provision the vessel accordingly. We pride ourselves on accommodating special requests to elevate your day on the water, ensuring the cuisine is as memorable as the scenery.

What is your cancellation policy?

Our cancellation policy is designed to be fair to both our clients and our operational commitments. A deposit is required to secure a booking. Cancellations made more than 14 days prior to the charter date typically receive a full refund of the deposit. For cancellations within 14 days, the deposit is forfeited. We offer the flexibility to reschedule your charter date, subject to availability, in many circumstances. Full policy details are provided with your booking confirmation.

Are children welcome on board?

We warmly welcome families and children of all ages. Safety is our highest priority, and we provide child-sized life vests and can tailor activities to be suitable for younger guests. Our crews are experienced in creating a safe and enjoyable environment for everyone. Please inform your concierge of your children’s ages during the planning phase so we can make all necessary preparations, from safety equipment to child-friendly snacks and drinks, for your family’s comfort.

What safety equipment is on board?

Every vessel in our fleet is fully compliant with international maritime safety standards. Standard equipment includes life jackets for all passengers (including children), life rafts, flares, a first aid kit, ship-to-shore radios, and GPS navigation systems. Our captains and crew are professionally trained in safety procedures and first aid. Before each departure, a comprehensive safety briefing is conducted to ensure all guests are aware of the vessel’s safety features and protocols.

Do we need to bring our own snorkelling gear?

There is no need to bring your own equipment unless you have a personal prescription mask. We provide high-quality, well-maintained snorkelling sets—including masks, snorkels, and fins—in a range of adult and children’s sizes. All equipment is thoroughly sanitised before each charter. Our crew will assist you with fitting and provide guidance on its use, ensuring you can comfortably and safely explore the vibrant underwater world of Bali’s reefs.

What happens in case of bad weather?

The safety and comfort of our guests are paramount. The captain makes the final decision on sailing based on weather and sea conditions. If the weather is deemed unsafe for the charter to proceed, we will contact you as early as possible. In such cases, we will offer you the choice of rescheduling your charter to the next available suitable date or receiving a full refund of your payment. We do not sail in conditions that would compromise safety or the quality of your experience.

Can you arrange a photographer or videographer?

Yes, we can certainly arrange for a professional photographer or videographer to join your charter and capture your experience. We work with a selection of vetted, talented professionals who specialise in marine and lifestyle photography. This is an excellent option for special occasions like proposals, anniversaries, or corporate events. Please mention this request during your initial consultation so we can include options and pricing in your proposal.

Is crew gratuity included in the price?

Gratuity for the captain and crew is not included in the charter price. Tipping is entirely at your discretion and should be based on the level of service you feel you have received. If you are pleased with the crew’s professionalism and attention to detail, a gratuity is a much-appreciated gesture. As a guideline, a tip of 10-15% of the charter fee is customary in the industry, but the amount is left to your judgement.

What is the booking and payment process?

To confirm your Bali luxury boat charter, we require a 50% deposit. The remaining balance is due 14 days prior to your departure date. We accept payments via bank transfer or major credit cards (a processing fee may apply). Once your booking is confirmed, your concierge will provide a detailed confirmation document, including your full itinerary, meeting points, and contact information for your day of travel, ensuring a smooth and organised process.